Lisbon, Nov. 12, 2025 (Lusa) - Ryanair must refrain from preventing the boarding of passengers with confirmed reservations who do not hold a digital card, as well as imposing charges for the use of the physical card, ANAC - the National Civil Aviation Authority - has ruled.

"ANAC has informed the airline in question [Ryanair] that it must effectively refrain from any behaviour that prevents passengers with a confirmed booking (and check-in) from boarding a flight because they do not have a digital boarding pass," it said in a statement.

According to ANAC, the airline should also not impose fees for obtaining and using paper boarding passes.

Ryanair recently announced that, as of Wednesday, it will no longer accept printed boarding passes and that passengers will have to use digital boarding passes.

In order to verify the existence of possible constraints for passengers, ANAC analysed the information published by Ryanair and the additional clarifications provided by the company.

The authority concluded that Ryanair intends to ensure that all passengers' rights are respected and that it will not apply "a boarding pass reissue fee to those who have checked in online".

PE/ADB // ADB.

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