ZAGREB, 2 April (Hina) - Generation Z interacts with artificial intelligence (AI) daily, but most prefer human experts when facing mental health challenges, according to research conducted by Algebra University, Bernays and Effectus University College.
Although 74% of respondents regularly use AI tools such as ChatGPT and Siri for information, education and entertainment, there is hesitation about relying on AI for mental health support.
76% of those surveyed prefer human experts over AI for emotional and mental health issues, while 10% would be open to using AI tools in this context, the researchers explained during a presentation of the study’s findings.
Generation Z views AI as a useful tool for daily tasks but highlights its risks in sensitive areas, particularly in mental health support.
Although over a quarter of respondents acknowledge a potential link between AI and mental health, 10% currently use AI tools for support in this area.
Concerns about data privacy also limit the wider adoption of AI in mental health, with 43% of respondents saying they would not use these tools due to privacy risks.
Despite high AI literacy among young people, concerns about its potential negative effects persist.
Respondents are most positive about AI’s role in filtering toxic content on social media and educating people about mental health. However, 43% believe human experts should continue to play a key role in providing emotional support and treating mental health issues.
The findings indicate growing mental health challenges among young people, including depression, anxiety and stress triggered by social media comparisons.
Only 9% regularly seek professional help, while slightly over a quarter believe they need it but have not yet sought support. These results highlight the need for stronger mental health prevention efforts and greater encouragement for young people to seek professional assistance.
Conducted between December and March, the study reveals a deep connection between young people's mental health and digital technology.
